Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at youandpawessentials@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at youandpawessentials@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at youandpawessentials@gmail.com.

REFUND POLICY

We want you to love what you ordered from You & Paw Essentials. If something isn't right, here's how we can help.

  1. RETURNS
    Due to the nature of our products and fulfillment process, we accept returns within 30 days of delivery for unused, unopened items in their original packaging. A return shipping fee applies to all general returns (not due to damage, defect, or our error) and will be deducted from your refund. This fee varies by item size and weight and will be confirmed when you contact us to start your return. Please contact us at youandpawessentials@gmail.com before sending anything back — we'll provide return instructions and confirm the fee at that time.
  1. REFUNDS
    Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
  1. DAMAGED OR INCORRECT ITEMS
    If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with a photo of the issue, and we'll arrange a replacement or refund at no cost to you.
  1. NON-RETURNABLE ITEMS
    For hygiene and safety reasons, opened skincare, hair care, personal care, and pet care items (such as feeding, grooming, or hygiene products) cannot be returned unless defective.

HOW TO REQUEST A RETURN OR REFUND

To start a return or refund request, email us at youandpawessentials@gmail.com with the following information:

  • Subject: Return Request + Order Number
  • Your order number
  • The item(s) you'd like to return or received an issue with
  • The reason for your request (and photos, if the item arrived damaged or defective)

Or (Recommended) fill out our contact form and include the following information in the comment:

  • Your order number
  • The item(s) you'd like to return or received an issue with
  • The reason for your request (and photos, if the item arrived damaged or defective)

We'll respond within 1–2 business days with next steps.