Shipping Policy
Thank you for visiting and shopping at You & Paw Essentials. We currently offer shipping within the United States only. We want to ensure you have a clear understanding of our shipping procedures.
1. Processing Time All orders are processed within 1–5 business days. Orders are not shipped or delivered on weekends or local holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
- United States: 5–20 business days
Please note: Delays can occasionally occur due to carrier processing times, high shipment volumes, or extreme weather conditions.
3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number. The tracking number will become active and show updates within 3–5 business days of shipment. If you do not receive your tracking confirmation within 3–5 business days, please contact us immediately at youandpawessentials@gmail.com.
4. Lost or Damaged Packages If your order arrives damaged, or if your tracking status shows "Delivered" but you have not received your package, please contact our support team at youandpawessentials@gmail.com within 7 days so we can open an investigation with the postal carrier. For damaged items, please send clear photos of the damage to our email within 72 hours of delivery so we can process your request quickly.
Return & Refund Policy
We want you to love what you ordered from You & Paw Essentials. If something isn't right, here's how we can help.
1. Returns We accept returns within 30 days of delivery for unused, unopened items in their original packaging. A return shipping fee applies to all general returns (not due to damage, defect, or our error) and will be deducted from your refund, this fee varies by item size and weight and will be confirmed when you contact us. Please email us at youandpawessentials@gmail.com before sending anything back, we'll provide return instructions and confirm the fee at that time.
2. Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
3. Damaged or Incorrect Items If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with a photo of the issue, we'll arrange a replacement or refund at no cost to you.
4. Non-Returnable Items For hygiene and safety reasons, opened skincare, hair care, personal care, and pet care items (such as feeding, grooming, or hygiene products) cannot be returned unless defective.
How to Request a Return or Refund Email us at youandpawessentials@gmail.com, or fill out our contact form, with the following information:
- Your order number
- The item(s) you'd like to return or received an issue with
- The reason for your request (and photos, if damaged or defective)
We'll respond within 1–2 business days with next steps.